Praca: Customer Support Specialist with Spanish


Customer Support Specialist with Spanish

Function: Operations

 
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of the Customer Support with Norwegian

 
Responsibilities
  • Monitoring complaints status and managing the resolution report
  • Supporting Italian team with open complaints concerning electronic invoices
  • Continuous improvements of the complaints process
    Providing daily/weekly/monthly analysis of complaints for the CC team/ team leaders/ stakeholders
  • Close cooperation with credit collection team on disputes process
  • Monitoring Quality Checks, providing feedback and possible solutions
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan attached to the position and the tasks.
Qualifications
  • Spanish, min C1 level
  • English on a good level
  • Experience in customer service
  • Genuine interest in working in a service environment as well as in Quality and acquiring technical knowledge
  • Candidate is open and skilled in using one’s interpersonal style to meaningfully understand and interact with others
  • Good knowledge of MS Office
  • Motivation to work in fast pace environment, willingness to learn
We offer
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
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